Hello, I’m Dawn.
I’m a User Experience Expert.

I have over fifteen years as a user researcher, user experience design strategist, and user experience leader.

Let’s Talk

Some of the Amazing Companies I’ve Worked With

Intuit

BD

City of San Diego

Tiger
Graph

Good Food Institute

Specialties

I’m a seasoned User Researcher

Multi-skilled, UX thought-leader and strategic research and design professional with 15+ years of experience, focused on delighting users to promote business growth; delivered proven results.
Portfolio available upon request.

User Research

Extensive experience in mixed qualitative research methods such as contextual inquiry, usability testing, concept testing, and expert reviews.

User Experience Strategy

Strong user-centered visionary who works across platforms and channels to create cohesive, delightful experiences.

User Experience Leadership

Management and mentorship experience with research and design teams. Expert collaborator with cross-functional leadership teams.

Lisa Rogers

Director of Product and Research, Dollar For

“Dawn can do it all. First, she designs user experiences that beautifully balance customer needs with business and technical practicality. She has a knack for focusing on the most important problems and solving them elegantly. She’s a tireless advocate for good customer experience.”

Chris Gielow
Head of Design, Walmart Supply Chain

“Under Dawn’s leadership, her central design team at Intuit grew dramatically in scale, importance and influence. The core services designed by her team impact more customers (100m+!) than any other offering, and earned her and her team numerous awards, patents and recognition. Dawn left a positive legacy of transformation that have helped Intuit become recognized as a design-driven company.

In the years I reported to her, she proved to me that a great designer can also be a great leader. As a skilled designer she nurtured and trained her staff in the most innovative research and design methods. As a skilled manager, she stacked her team with talent and always went the extra mile with coaching and team-building.”